SUPPORT / FAQS

PIPENET™ Vision 1.5

Outlined below are some commonly asked questions about using PIPENET™ products. We hope this section will prove useful to our users when using PIPENET™ products.

General Category What is PIPENET Vision? How can we find out more about PIPENET Vision? How do I buy PIPENET? Is it possible to buy independent modules of PIPENET? How soon is PIPENET delivered? How do I obtain technical support? What standards does PIPENET comply with? What special features does PIPENET offer? What are the Add Multiple Pipes and Add Multiple Nozzle options about? What is a schematic graphical underlay?

Answers:

Question 1: What is PIPENET Vision?

PIPENET Vision is a radical update to PIPENET Classic. It has major improvements to the user interface and many new functions. Not only are the three independent modules of PIPENET a complete answer to your fluid flow analysis needs, PIPENET Vision is revolutionary!

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Question 2: How can we find out more about PIPENET Vision?

Contact us. Email us at pipenet@sunrise-sys.com and we will be pleased to direct you to your nearest PIPENET Advisor. We have a network of Marketing Partners throughout the world who can provide commercial information, technical support and training. If you have PIPENET Classic with a maintenance update and support agreement with us, you can obtain an upgrade to PIPENET Vision.

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Question 3: How do I buy PIPENET?

It is as simple as ABC. Contact us either by email, pipenet@sunrise-sys.com or complete our registration page and we, or one of our authorized marketing partners, will be pleased to complete the purchase.

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Question 4: Is it possible to buy independent modules of PIPENET?

PIPENET modules are sold independently so it is possible to buy one, two or all three modules of PIPENET, according to your requirements.

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Question 5: How soon is PIPENET delivered?

Your order will be dispatched, typically, within two working days of receipt, by courier to ensure that you have it as soon as possible.

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Question 6: How do I obtain technical support?

A PIPENET maintenance, updates and support agreement ensures assistance is only ever an email away. Our expert team of professionals will talk you through difficulties on the telephone, study your data files or answer your questions by email.

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Question 7: What standards does PIPENET comply with?

PIPENET Spray / Sprinkler complies with NFPA 13, NFPA 15, and NFPA 16 guaranteeing you the highest standards.

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Question 8: What special features does PIPENET offer?

• Colouring of any component according to an attribute or a result
• Ability to import graphical underlays.
• Any component attribute or result value can be displayed on the schematic
• Export of schematic to HP-GL/2 plotting file.
• Spreadsheet view of component attributes and results
• Data and results can be copied from the data window to an ExcelTM (or other) spreadsheet
• Schematic overview window. The network can be ‘panned’, enabling quick scanning
• Unlimited Undo/Redo facilities
• Tool tips in the schematic window.

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Question 9: What are the Add Multiple Pipes and Add Multiple Nozzle options about?

The Add multiple Pipes and Add Multiple Nozzles ( Spray / Sprinkler only) options are found the Tool menu, and are provided as a quick means of defining any number of similar pipes or nozzles using nothing more than a few mouse clicks.

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Question 10: What is a schematic graphical underlay?

A graphical underlay may be imported and displayed as a background to the main schematic. The graphical underlay may be zoomed independently of the main network to achieve relative scaling and registration, and its intensity can be adjusted.
Graphical underlays can be imported from an AutoCADTM DXF file, WindowsTM enhanced metafile (.EMF), or a Windows metafile (.WMF file extension).

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Further questions?

Don’t hesitate to ask us. Please email us at: pipenet@sunrise-sys.com

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